Customer support

For any need on the order status, delivery or after-sales service, FeelColor is at your disposal. You can contact us at this page.
Orders are usually shipped within the next working day, delivery times depend on the destination.
The status of your order can be checked on your personal page on the feel-color website. After the shipment, you'll receive an email with the tracking number.


Feel-Color warehouse

FAQ

What are the payment methods?
You can pay by credit card, Paypal or bank transfer.


What are the shipping times?
Delivery on Italian territory takes place within 24/48 hours after the shipment (72 hours for the islands).
For shipments outside the italian territory, times depend on the destination.


Where can I find the print values for the filaments?
In download section you will find information on the characteristics and values to be used for printing.
The data is indicative as it is subject to many external factors including the printer model.


How can I report a defective or incorrect product or make a return?
For any report or request you can contact us via the dedicated page or by writing at contacts@feel-color.com.
At this address you will find the terms and conditions of sale.


Where can I find the tracking for my shipment?
The status of your order can be checked on your personal page.
When the shipment is made, you will receive an email with the tracking number.


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